Saudi CRM

CRM software Saudi Arabia: Arabic and English

CRM software for Saudi sales teams, built remotely from Casablanca: one pipeline with Arabic and English records, WhatsApp follow-up and Saudi-format fields. We scope PDPL consent and your Sunday-to-Thursday week first, then build, host and support it, with no per-seat fee.

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Saudi Arabia hub

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A Saudi sales week

A CRM that fits a Saudi sales team

CRM software Saudi Arabia teams can use in Arabic and English: we build one pipeline for contacts, deals, tasks and follow-ups, remotely from Casablanca. It stores names in both scripts, shows Hijri dates when you want them and connects to WhatsApp where your plan allows. You pay for the build and the running, never per user.

WhatsApp is the main messaging channel for many Saudi sales teams. The WhatsApp Business Platform lets a business start a conversation only with an approved message template, and free replies are allowed within 24 hours of the customer’s last message. We build the follow-up rules around that limit, so reps never wonder why a message did not send.

Riyadh is two hours ahead of Casablanca, or three during Ramadan. We share Monday to Thursday, about six hours a day, because the Saudi week runs Sunday to Thursday. This page sits under the Saudi Arabia hub, Gulf hub and all markets.

Saudi fields and rules

What a Saudi CRM has to store and respect

Records that fit Saudi sales. Phone numbers use the +966 format, and mobile numbers start with 5 after the country code. A customer record holds the company name in Arabic and English, the Commercial Registration number, the 15-digit VAT number and the National Address. A standard ZATCA invoice needs the buyer’s name, address and VAT number, so capturing them in the CRM lets the invoice go out without chasing the customer. Search handles Arabic spelling variants, such as the different forms of alef, so one search finds both spellings.

Data and consent. The Personal Data Protection Law (PDPL), supervised by SDAIA, expects a lawful basis for each use of personal data and gives people rights to access, correct and delete it. The CRM records consent, its source and its date, and can export or erase one person’s record. Transfers of personal data outside the Kingdom have their own conditions, so we agree the hosting region before any customer data is stored. Your lawyer confirms what applies to you.

Choosing a route

Ready CRM or custom CRM?

Both routes start with a map of your sales process. We tell you which one fits.

Question	Enterprise CRM (ready)	Custom CRM (built)
What it is	Twenty, an open-source CRM that we install, host and back up for you	A pipeline built around your stages and fields
Arabic	Arabic is one of 33 interface languages in the live build	Right-to-left screens designed from the start
Saudi fields	Custom fields for the CR number, VAT number and National Address	Built in, with validation
WhatsApp	Through workflows that call an API or webhook	Part of the follow-up rules
Cost model	No per-seat fee from us	A fixed quote, then a monthly fee if we run it
Best when	A proven open-source CRM fits	Your process is your edge

What it covers

What the CRM covers

From first contact to a signed deal, with automation doing the chasing.

Pipelines and contacts

People, companies and deals, with the stages your team uses.

See Enterprise CRM

Follow-up automation

Lead routing, reminders and sequences that run from rules you agree.

Automation services

WhatsApp and email

Conversations filed against the right deal, within the platform’s messaging rules.

Hand-over to invoicing

Won deals pass to an ERP, so a signed quote becomes a ZATCA-ready invoice.

ERP software for Saudi Arabia

Reports in your week

Weekly reports follow the Sunday-to-Thursday week and can show Hijri dates beside Gregorian ones.

AI inside the CRM

Drafts and summaries from your own records, with the model you choose.

AI integration services

From first call to a pipeline your team uses

How a Saudi CRM project runs

A staged plan that gets the team working in the CRM before the project ends.

Map the process

We write down your stages, fields, roles and handovers in a call between Monday and Thursday.

Import

Contacts, companies and open deals come across, checked for duplicates and Arabic spelling variants.

Build

Pipeline, views and rules are built in short cycles, with a preview link each time.

Connect

Email and WhatsApp are linked through their APIs, so replies file against the right deal.

Train and run

Your team works on its own deals. We host and support the CRM, or hand it to your team.

Saudi Arabia hub: ZATCA, VAT, PDPL and our working hours in one place.
ERP software for Saudi Arabia: where won deals become ZATCA-ready invoices.
Custom CRM development: how a CRM project runs, from process map to training.
Enterprise CRM: a managed Twenty CRM we install, host and back up for you.
CRM software for small business: a buyer’s guide to what a small team needs.
Business process automation: follow-up rules that run on their own.

FAQ

Questions from Saudi buyers

What sales teams in Saudi Arabia ask before they choose a CRM.

Can the CRM work in Arabic and English?

Yes. Records hold both scripts, and search finds Arabic spelling variants. Enterprise CRM lists Arabic among its interface languages. A custom build can be right-to-left from the first screen.

Can you connect the CRM to WhatsApp?

Yes, where your WhatsApp provider offers an API. We use the WhatsApp Business Platform or a provider built on it. First messages need approved templates, and free replies are allowed within 24 hours of the customer’s message. Message fees come from the provider.

Does the CRM need to follow the PDPL?

If you process the personal data of people in Saudi Arabia, the PDPL is likely to apply. The CRM records consent and supports export and erasure of one person’s record. Your lawyer confirms the details.

Should I choose Enterprise CRM or a custom CRM?

Choose Enterprise CRM when a proven open-source CRM fits your process. Choose a custom build when your stages, fields or rules are unusual. We tell you which one fits after the first call.

How much does a CRM cost?

It depends on scope. Custom projects start at $10,000, scoped up front with a fixed price and milestones. There is no per-seat fee. After a discovery call we quote it and start within 3–5 business days. Prices are in US dollars.

Next step

Planning a CRM for your Saudi sales team?

Pick a time between Monday and Thursday. We will map your stages, your WhatsApp use and the PDPL points, then tell you which route fits.